I called tech support, and this is when it REALLY got strange. I was put onto a woman who said her name was Tina Cole (in India, really?), who remotely accessed my computer, said she was setting a system restore point (why?) but was in reality downloading some kind of software onto my computer. She then went into a relentless diatribe, talking at breakneck speed, about how I had many problems with my computer-there was lots of circling in red on various "readouts" on the screen in some software she put there, all in order to convince me that I needed MORE Systweak software to put things right. She also kept showing me that the license key showed it was expired, so I would need to re-purchase. I then dug out the email order confirmation, which expressly said that my license was due for renewal in May 2018. This stopped her for a minute, and I also asked her multiple times whether she was trying to sell me something else. She didn't answer directly, just kept with the hard sell-it was much like a not-very-good used car salesman doing his pitch. I told her that I would NOT be buying anything else from Systweak, and if she didn't want me to go onto the internet and trash the company as loudly as I could, she would make the software that I had already paid for work. I told her the whole thing was starting to look like a scam I then asked for a supervisor.
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